All requests and changes related to your FORPSI services require authorization.
This process is primarily intended to protect your data and ensure that requests are submitted only by authorized persons. Authorization provides both you and us with the assurance that your services remain secure and that any changes are made either by you or by a person authorized to act on your behalf.
In this article, you will learn how to properly authorize your requests and what authorization methods are available.
When and Why Requests Must Be Authorized
Authorization is required whenever you request any changes or modifications to your services or customer account information. The most common situations include:
- changing contact or billing information,
- modifying service parameters,
- updating domain DNS records,
- renewing or cancelling services,
- any sensitive or security-related changes.
Authorization helps prevent unauthorized changes, protects your data, and ensures that requests are submitted only by an authorized person (the account owner or a person authorized by them).
It is not possible to submit support tickets without being logged in to your customer account.
If you currently do not have access to your account, you can contact us by e-mail (see the Alternative Contact Methods section).
How to Authorize Requests
You can authorize your requests using the following methods:
1. Authorization via the Customer Support Portal (Recommended)
We recommend this method because it allows for faster and more efficient processing of your requests. Key benefits include:
- a complete history of your requests and communication,
- the ability to easily attach files and additional information,
- faster routing of your request to the appropriate department.
How to Submit a Support Ticket
- On our website, www.forpsi.com (🇨🇿) or na www.forpsi.sk for Slovak customers (🇸🇰), click the green Ticket link in the top menu bar.:
Highlighted Ticket link - Log in to the Customer Support Portal using your customer account credentials by clicking the Login button in the top menu bar:
Login to the Customer Support Portal
Logging in to your customer account will automatically log you in to the Customer Support Portal as well.
- After logging in, click Tickets and then Start Ticket:
Tickets and the option to create a new ticket - Select the appropriate department based on the type of your request:
Department
| When to Select
| Availability
|
|---|
| Support department (24/7) | General questions about any service or requests submitted outside the working hours of other departments | Non-stop |
Domain Administration | Domain registration, renewal, domain ownership changes | 08:00 - 16:00* |
Invoicing Department | Payments, billing information changes | 08:00 - 16:00* |
Sales Department
| Quotations, sponsorship requests, complaints, claims | 08:00 - 16:00* |
* Available on business days only. Times are stated in CET (GMT+1).
💡 If you are unsure which department to choose, always select Support department. We will forward your request to the appropriate department if necessary.
- Enter the subject, describe your request in the message body, and attach any relevant files:
New Ticket💡 While entering the subject or message, relevant Knowledge Base articles may be suggested based on the content of your request. These articles may already contain the solution you are looking for. Clicking a suggested article will open it in a new browser tab.
- Click Submit Ticket.
✔ After submitting the ticket, you will receive a ticket ID that allows you to track its status and history in the Tickets section of the Customer Support Portal..
2. Authorization via Live Chat (After Login)
Another way to authorize your requests is by using Live Chat after logging in to your customer account.
This authorization method is quick and convenient because your contact details are automatically pre-filled after login, allowing our operator to identify you directly.
How to Use Live Chat
- Log in to your customer account at www.forpsi.com (🇨🇿) or www.forpsi.sk for Slovak customers (🇸🇰).
- Click the Chat icon:
Highlighted Chat link - Select the appropriate department based on the type of your request:
| Department | When to Select | Availability |
|---|
| Support department | General questions about any service or requests submitted outside the working hours of other departments | 08:00 - 22:00* |
Domain Administration | Domain registration, renewal, domain ownership changes | 08:00 - 16:00* |
Invoicing Department | Payments, billing information changes | 08:00 - 16:00* |
Sales Department
| Quotations, sponsorship requests, complaints, claims | 08:00 - 16:00* |
* Available on business days only. Times are stated in CET (GMT+1).
💡 If you are unsure which department to choose, always select Support department.
- Enter a brief description of your request:
Start Chat - Click the Start Chat button.
💡 After this step, relevant Knowledge Base articles may be suggested based on the text you entered. These articles may already contain the solution you are looking for. Clicking a suggested article will open it in a new browser tab.
- If you do not find a suitable solution in the Knowledge Base, click the Start Chat button again to continue and you will be connected with one of our operators.
✔ For urgent or straightforward inquiries, we recommend using the authorized Live Chat as your first choice.
3. Phone Authorization Using a PIN Code
If you are currently unable to authorize your request through the Customer Support Portal, you can use phone authorization with your PIN code.
- Call us from the phone number registered in your customer account.
- Provide your PIN code to the operator during the call.
For more information about the PIN code, please refer to the following article:
What If I Do Not Have Access to My Customer Account?
If you cannot log in to your customer account (for example, if you have forgotten your password), you can easily restore access.
Resetting Your Customer Account Password
To recover access to your account, you will need to know at least one of the following:
- the contact e-mail address associated with your account,
- or your customer account login.
You can request a password reset using the following page:
✔ After submitting the form, an e-mail containing a link to set a new password will be sent to your registered e-mail address. The message will also include your customer account login.
For security reasons, the password reset link is valid for 15 minutes only.
If you do not remember either the contact e-mail address or your account login, please contact our Customer Support team using one of the alternative methods below 👇.
Alternative Contact Methods (If You Cannot Log In)
If you are unable to restore access to your account online, you can contact us using one of the following methods:
Our operators will guide you through alternative authorization methods or assist you with changing the contact e-mail address associated with your customer account.
Complete Contact Information
You can find all additional contact details and communication options on the following pages: