At our customer portal and social networks you can find all the information about the planned migration of our email services data onto a new NetApp based storage.
Due to a vast number of mailboxes the migration will be carried gradually through the whole year.
In this article, we describe, how will the partial data migration proceed. The migrations will take place during night mostly on weekends. Customers will be informed about the data migration at least 4 days in advance by an email inserted directly into their mailboxes.
Customers WILL NOT HAVE TO CHANGE any settings for email accounts in their email clients.
- During each individual migration shortage of following services will occur (POP3, IMAP, SMTP and Webmail) for the necessary time period (tens of minutes). These actions will concern all customers with active email services, even those whose data won’t be transferred during this time period. At the time of the service shortage your mail clients may return an error or require a password. Please wait a few minutes and then try to download your e-mails again. Case of the problems continues to persist, please contact our customer support.
- Once the partial data migration is completed a differential data synchronization will start. This action can take up to several hours and will concern only customers whose data will be migrated. Some of messages may be duplicated or restored after the process has been carried (in the case they were modified by your mail client in following ways – change of the message status, messages moved into a different folder, labelled and deleted messages). Case of the problems continues to persist, please contact our customer support. Instruction how to remove duplicit messages from your email client can be found in our Knowledge Base at: Removing duplicated messages in the email client MS Outlook and Removing duplicated messages in the email client Thunderbird
If you have any questions, please contact our customer support via ticket or chat portal at: support.forpsi.com