Authorization

Each request, whether it is a request to set service parameters or change contact or billing information, must be authorized using access data to the relevant customer account, or by a PIN code during a call (More information about the PIN code can be found HERE). This ensures the applicant's right to use and/or change the service. This measure is set not only to protect us as the provider, but mainly to protect safety of the owner of the service.

Authorization is performed by sending a request through the customer support portal or by telling your PIN code to the agent during a call- however you need to call from the phone number listed in your customer account. You can find a link to the portal on our website www.forpsi.com in the top menu bar in the green field Contact form.

After logging in, you will see the Tickets icon, which you can click on and then select a department according to the type of your request.

After logging in, you will see the Tickets icon, which you can click on and then select a department according to the type of your request.

For the fastest possible processing of your ticket it is important to choose an appropriate department:

Customer support (Podpora 1) – our customer support agents will gladly assist you with general requests and answer questions about our services;

Domain department (Domeny) – requests associated with domains, such as domain renewal or registration problems;
Billing department (Fakturace) – requests for billing details changes, problems with payments etc.;

Sales department (Obchod) – offers, proposals, sponsorship, startups, advertising, complaints…

If you are not sure which department to choose, we recommend sending a ticket to the Customer support (Podpora 1). Our agents will either respond or forward your ticket to the appropriate department.

After choosing the department, you can write your requests into the Message Body. There is also an option to add Attachments (for example a screenshot of an error message).

After filling in the Subject and/or Message body you will be presented with a list of possible solutions from our Knowledge Base. You can try to find an answer in one of these articles first.

Once you submit a ticket you will see its newly generated ID in our system. Using this ID you can later check its status and history. For each additional problem or question we recommend using a new ticket.

In the ticket history (My Tickets) you can see all the tickets you have submitted. You can see their entry date, last activity, solution status etc. There is also an option to search through the tickets using various parameters.

Article ID: 2984, Created: 5/16/2011 at 11:56 AM, Modified: 7/8/2020 at 9:05 AM

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